Help & Support

Last updated: 10 April 2026

Need a hand? Our team is here to help. Below you'll find answers to the most common questions. If you can't find what you need, get in touch and we'll respond within one business day.

Getting started

• How do I create an account? Visit our registration page and fill in your details. You'll receive a verification code by email to activate your account.
• How do I add my first store? Once logged in, navigate to Stores and click "Add store". Follow the three-step form to enter your location, contact details, and tax rate.
• How do I connect my POS? Go to POS Config in the dashboard sidebar and choose your provider. We currently support NCR, SAP, Oracle, and our native Linefree POS.

Managing products and promotions

• Can I bulk import products? Yes. Use the CSV/XLSX import option on the Products page. We'll validate each row and show you any errors before committing the changes.
• What promotion types are supported? Item discounts, cart discounts, buy-X-get-Y, coupons, and tier pricing. All are configurable from the Promotions section.

Payments and payouts

• How do merchant payouts work? Disbursements are processed per transaction via your registered banking details. You can track every payout from the Payouts page.
• Which payment providers does Linefree support? Ozow Pay By Bank is the primary provider, with Stitch as an alternative.

Account and security

• I forgot my password. Click "Forgot password" on the login screen. We'll send a one-time code to your email or phone.
• How do I enable two-factor authentication? Go to Settings → Security and enable MFA. You'll receive a one-time code on every subsequent login.

Still need help?

Email us at support@linefree.co.za and include your account email and a description of the issue. Our team is available Monday to Friday, 08:00 to 17:00 SAST.