Help & Support

Last updated: 10 April 2026

Need a hand with the Linefree app? Below are answers to the most common questions. Can't find what you need? Get in touch.

Getting started

• How do I sign up? Tap "Create account" on the welcome screen and enter your details.
• How do I check in to a store? Scan the QR code at the store entrance.
• How do I scan products? Tap "Scan" inside a store and point your camera at the barcode.

Payments

• Which payment methods are supported? Pay By Bank via Ozow or Stitch.
• Is my payment information safe? Yes. All payments are processed by certified third-party providers. We never store your card or banking details.

Loyalty

• How do I earn points? Points are awarded automatically on every eligible purchase.
• How do I redeem points? At checkout, select the loyalty discount option.

Still need help?

Email support@linefree.co.za and include your account email and a description of the issue.